Return policy

Return policy

We accept returns and exchanges for soft goods (e.g. shirts, hoodies.) Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and accompanied by a receipt or proof of purchase. We do not offer refunds on any products. We will however provide replacements for defective products or exchanges for apparel products requiring a size change.

You may return your items to the following address and include your contact information and order number:

Jetpack Worldwide
Beatrixlaan 140
1791 GG Den Burg
The Netherlands

All will work smoothly if you follow those instructions. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance, otherwise we cannot guarantee that we will receive your returned item.

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